FAQs

Frequently Asked Questions (FAQ)

Q1: What is RH Bulk Buy?
A: We are a branch of Harsh Resin Store, specializing in raw materials for resin candles and other art forms. Our new site offers wholesale prices for bulk purchases!

Q2: How do I place an order?
A: Simply select your items, ensure your quantity is 10 or more, and proceed to checkout. We’ll confirm your order by phone!

Q3: What if I want to cancel my order?
A: You can cancel your order within 2 hours of placement. After that, the order is locked in!

Q4: How long does shipping take?
A: We ship within 3-4 working days. Custom items may take 4-5 days to create. Delivery typically takes an additional 2-7 business days.

Q5: Can I return or exchange my items?
A: Returns are only accepted for manufacturing defects or damages during shipping. Let us know within 24 hours, and we’ll guide you through the process!

Q6: Is my personal information safe?
A: Absolutely! We take your privacy seriously and don’t share your info with anyone except as needed for order fulfillment.

Q7: Do you ship internationally?
A: Yes! Just be aware that you’ll be responsible for any import duties or taxes in your country.

Q8: Who do I contact for support?
A: Our customer support team is here for you! Shoot us an email at harshresinstore@gmail.com, and we’ll respond within 24 hours.

Q9: What are your payment options?
A: Currently, we confirm orders over the phone and collect payment at that time. We’ll integrate online payment options soon!

Q10: What should I do if I receive a damaged item?
A: Contact us within 24 hours with proof (like an unboxing video) for a replacement!

Q11: Can I track my order?
A: Once your order is shipped, we’ll provide tracking details via email!

Q12: Do you offer bulk discounts?
A: Our prices are already wholesale, but feel free to reach out for larger orders—we love a good negotiation!

Q13: Are there any hidden fees?
A: Nope! What you see is what you get—no sneaky fees here.

Q14: Can I change my shipping address after placing an order?
A: If you need to update your address, please contact us ASAP! We can only make changes before the order is shipped.